Refund policy

We offer a 30-day satisfaction window from the date you receive your order. If you are not completely satisfied with your purchase, you may request a return within this period by contacting us at shoppuraveed@gmail.com.

To be eligible for a return, the product must be unopened and sealed in its original packaging with all included materials. Due to the nature of skincare products, we are unable to accept returns on items that have been opened or used. You will need to provide your order number or proof of purchase when submitting your request.

If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately at shoppuraveed@gmail.com and we will make it right — whether that means sending a replacement or issuing a full refund at no additional cost to you.

Exceptions

We cannot accept returns on opened or partially used products, gift cards, or items purchased during promotional sales.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, in accordance with EU consumer protection regulations. The product must be unopened, sealed, and in its original packaging with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at shoppuraveed@gmail.com.